Refund policy

General Policy

At XtractLabs, we strive to provide the highest quality products and services. If you are not satisfied with your purchase, we offer a return and refund policy within two working days of receiving your order.

Eligible Returns

  • Incorrect Item: If you received an incorrect item, please contact our customer support within two working days of receipt. We will arrange for a replacement or refund.
  • Damaged or Defective Products: If your product arrives damaged or defective, please notify us within two working days of receipt. We will provide a replacement or refund.
  • Change of Mind: If you change your mind about your purchase, you may return the item within two working days of receipt. Please note that the item must be in its original condition, unused, and unopened.

Return Process

  1. Contact Customer Support: Contact our customer support team within two working days of receiving your order to initiate the return process.
  2. Obtain Return Authorization: You will be provided with a return authorization number and instructions for returning the product.
  3. Package the Item: Carefully package the item in its original packaging, including all accessories and documentation.
  4. Ship the Item: Ship the item to the return address provided, ensuring it is securely packed and labeled.

Refund Policy

  • Refund Processing: Once we receive the returned item and verify its condition, we will process your refund.
  • Refund Method: Refunds will be issued to the original payment method used for the purchase.
  • Processing Time: Please allow up to 7 business days for the refund to be processed and reflected in your account.

Shipping Costs:

  • Return Shipping: Customers are responsible for the cost of return shipping, unless the return is due to our error (e.g., incorrect item, damaged product).
  • Original Shipping: If you are returning an item due to a change of mind, the original shipping cost will not be refunded.

Exceptions:

  • Custom Orders: Custom orders are generally not eligible for returns or refunds, unless there is a defect or error on our part.
  • Sale Items: Sale items are typically final sale and not eligible for returns or refunds.